IT SERVICE MANAGEMENT
OUR ITSM SOLUTION
Using the iET® ITSM application, eProgram specialise in IT Service Management framework solutions. We ensure that organisations have the right processes, procedures and technologies in place. We help customers streamline processes for better organisation efficiencies, inform insights, limit audit exposure and support the ISO/IEC 20000 requirements.
We get to know your organisation so we can identify best practice process improvements. We evaluate your key services and development of Service Level Agreements. Our consultants will then provide you with an overview of ITIL and IT Service Management concepts and how they can be utilised to drive business performance within your organisation.
Using the iET® ITSM application, we tailor processes and systems that integrate into your business such as incident, problem, and change management so your IT service desk can provide effective service delivery and support.
eProgram will provide training to your organisation to ensure complete understanding. Training can be provided either online or on-site. On-site training is customised to the needs of your organisation’s Service Management solution needs.
Ongoing technical support is provided to Service Management clients. Support is provided via email or through our helpdesk which operates during AEST business hours. Where a product solution is involved, eProgram provides necessary software reference manuals and product updates as they become available.