ITIL - The IT Infrastructure Library

ITIL is a comprehensive and complete documentation of best practise for IT Services Management (ITSM). It consists of a series of books which outline the best practise for provision of IT services and the support structures required to support IT as a service.

ITIL has been developed through the realisation that organisations are becoming increasingly reliant on IT to support the business goals and requirements, and consider IT now to be a service to be delivered rather than a burden or necessary evil. Quality in provision of these IT Services is paramount.

The benefits of using an ITIL framework to supply IT services include:

• reduction in cost
• increase in quality and hence improved services
• a more professional approach to IT which leads to greater customer satisfaction
• adoption of standards
• greater productivity
• better use of skills and capabilities
• service delivery improvements which can lead to quality accreditation through ITIL specification or ISO 20000 recognition

eProgram staff are use the ITIL framework in delivering your solutions, and are professionally trained to provide you with business solutions that are ITIL enabling and ITIL compliant.