iET ITSM Software
iET ITSM is an IT Service Management (ITSM) and Business Service Management (BSM) software solution that is used by numerous companies to improve the efficiency of their IT services. iET ITSM has been certified by PinkVerify as "ITIL-aligned" and supports the ISO/IEC 20000 requirements
iET Solutions’ IT service management offerings are built from the ground up on ITIL, and are already closely aligned with the core of ITIL V3. iET Solutions products include iET ITSM, iET Process Analyzer and iET CMDB Discovery & Intelligence, which manage the following ITIL processes:
- Incident Management
- Problem Management
- Change Management
- Service Asset & Configuration Management
- Release & Deployment Management
- Service Level Management
- Service Catalog Management
- Supplier Management
- Availability Management
- Knowledge Management
- Request Fulfillment
- Continual Service Improvement
Key Features
- Out of the box ITIL processes supported including: Incident, Problem, Change, Configuration, Service, Availability, Release
- Fully functional web and thin client in a three tier environment
- Advanced Business Process Automation that allows for workflow to built in a graphical environment and automatically build login in the application.
- Superb integration capabilities with anything else in your organization using Microsoft Standards including XML, Web Services, SOAP etc...
- Role based views and sophisticated security to meet all of your data management requirements.
The direct benefits which you will receive through use of iET ITSM include:
Scalability
Allows IT departments and IT service providers to deliver IT services to mid-tier companies and large enterprises
Short implementation time and low cost
Standard implementation in 10 to 20 days, fixed-price offer for complex ITSM software installations
High integratability
Open standard interfaces, web-enabled, platform independent
Low Total Cost of Ownership
Vendor-independent enhancements with open source data model; quick, easily implemented user-specific customisations via the graphical development environment, iET Developer's Studio
Multi-client capability
Logical separation and management of data from individual clients in the database
Further information is available from our downloads section or directly from the iET Solutions website.
